Customer Service Representative

State of the Wall sells a small, deliberate catalog of wallpaper, printed to order in the United States and shipped nationwide. We are hiring one person to own the customer side of that promise, from the first sample question to the last panel going up.

The work

• Answer every customer email and message with care: samples, measurements, materials, shipping, installs.
• Guide people to the right choice, including talking them out of the wrong one.
• Watch orders move from checkout through printing to delivery, and step in before small problems become big ones.
• Make judgment calls on returns, reprints, and damage claims without a script.
• Turn repeated questions into better product pages, guides, and FAQs, so they stop being questions.

Who does well here

• At least a year in customer-facing work. Retail, support, hospitality, interiors: the setting matters less than the standard.
• You write plainly and warmly, and you would rather send one clear reply than three fast ones.
• You keep your own queue in order. Nobody here will chase you.
• You care about pattern, print, and rooms that feel finished. Taste is part of the job.

Details

• $20 to $26 per hour, based on experience.
• Full time, about 40 hours a week during US business hours.
• Remote within the United States, with dependable internet and a quiet place to work.
• You will work directly with the founders and the operations team.

Applying

The application below takes about ten minutes and includes one short writing exercise. We read everything and answer everyone.